Question 1

Can I receive a prorated refund if I release a healthy instance early?

Accepted Answer

Normally no. A fixed term reserves dedicated capacity for all 7 or 30 days, so stopping or releasing a healthy instance early does not create an automatic prorated refund.

Question 2

What happens after a duplicate charge or failed deployment?

Accepted Answer

A verified duplicate debit or deployment that never becomes usable should be corrected with a separate compensating ledger entry. Existing accounting entries should not be silently edited or deleted.

Question 3

When is a service credit available?

Accepted Answer

Service-credit eligibility depends on an approved SLA covering exclusions, measurement, claim windows, and the credit schedule. No uptime or credit commitment is made until that SLA is published.

Question 4

Are the used GPUs shown on the site available to purchase?

Accepted Answer

Catalog entries are not binding offers. Before accepting an order, a listing must confirm stock, condition, test results, included items, exact price, location, and serial-specific details.

Question 5

How will used-GPU payment, shipping, warranty, and returns work?

Accepted Answer

Used-hardware orders must not be accepted until the listing and sales terms disclose payment, delivery regions, shipping responsibility, taxes or duties, transfer of title, warranty, returns, and item condition.
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Refunds, service credits, and used hardware

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Refunds, service credits, and used hardware