Support center

Get to the right answer without opening a ticket.

Self-service guidance for accounts, deposits, billing, instances, and hardware.

Read the documentation

Account, billing, images, lifecycle, SSH, and API behavior.

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Browse 40 answers

Eight focused FAQ sections cover the customer journey.

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Check service status

Review the monitoring information currently available.

Open status

Review account safety

Recovery, public SSH keys, credentials, privacy, and acceptable use.

Open Trust Center

Common paths

Start with the record that owns the problem.

Never include a password, recovery code, API secret, private SSH key, wallet seed phrase, or private key.

Account access

Accounts without email or phone depend on recovery codes. A future support operator must not bypass that ownership model.

Crypto deposits

Send funds only after a payment request is confirmed and linked to your order. Verify the asset, network, address, and amount before sending.

Instances

Stopping, renewal, grace periods, and release are documented lifecycle actions. Infrastructure changes require confirmation from the provisioning service.

Billing records

Ledger examples explain record structure. They are not invoices or customer financial records.

Help center

Direct messaging is not available yet. Find answers in the documentation and FAQ.

FAQ