Availability measurement
A production SLA must define the covered components, measurement source, coverage window, stale-data behavior, maintenance exclusions, and customer-caused exclusions before publishing a target.
Credits
A final credit schedule requires legal and operational approval. Paid-service eligibility, downtime claims, and account credits remain unavailable until those approvals and verified monitoring are in place.
Claims
The claim workflow remains unavailable. Before activation, it must accept an authenticated instance reference and observed window, compare them with verified telemetry, and record any approved credit as a separate ledger entry.
Pending approval. These policies are drafts, not active service commitments. Company identity, jurisdiction, address, service providers, and legal review must be completed before orders open.